KEEPING TRAVEL DOORS, MINDS AND HEARTS OPEN

I love travel. For me the ability to freely discover new places and people is a fundamental part of the fabric of who I am. It is what turns my profession into my vocation.

I have never given much thought to the possibility of this right coming under threat. That is, not until recently, when I, or rather we all, noticed that matters started to go very wrong. My view of the world has always been that of a global community, and yet today our world appears to be facing unprecedented challenges not just to our unity, but also to our humanity. Basic privileges are disappearing. Boundaries are being created. Such measures, unless stopped, will not only make travel inaccessible, but also increase the inhumanity amongst us.

I am quite certain that none of us will ever forget the alarming sight of a traveler – a doctor no less – with a paid seat, being forcibly removed from a plane. Why? Because the airline crew needed to fly. Policy or not, the actions of the Chicago police, requested by the airline personnel, were inexcusable and unforgivable. Finally, after much backlash, the airline CEO even admitted so. Humanity came second to policy.

It’s easy to draw parallels to another unacceptable situation ongoing in the same part of the world: an American President attempting to place ‘un-American’ travel bans, of what appears to be outright discrimination and violation of not just democracy, but human decency.

My confusion around where our supposedly ‘civilized’ world is heading is multi-faceted. I was born into the hospitality and travel industry. My grandfather, at the tender age of 14, left Russia, alone, hidden under potato sacks with just 12 gold sovereigns sewed into the lining of his jacket. By 1920 he had established a new life for himself in South Africa, laying the foundations for future generations, where he purchased a small hotel in a remote fishing village. His vision of caring, inclusive, exceptional service, has been a guiding light for our family for over three generations. I must add that I grew up in Apartheid South Africa, where our hotels refused segregation laws, opening our doors to all, at the explicit risk of a harshly negative response. Despite the risks, my family was, and remains, steadfast in the commitment to ensure that all guests feel both honoured and respected.

I myself, admittedly in very different circumstances, have been fortunate to run a global travel business. However; I am also an immigrant, three times over in fact, having moved from South Africa to the United Kingdom, United States and now Switzerland. Every time I moved forward, I was discovering the individuality of each culture, running a business firmly rooted in a belief of individuality and respect, always putting the guest is at the forefront of all that we do.

What we are seeing today is beyond comprehension. Despite the importance of travel to economies and business that should put people and service first and foremost, sadly we find ourselves in an environment led by narrow minded political rhetoric, and poor business practices. Humanity is being pushed aside, hostility (in the name of security) is being given priority. In truth, these political and corporate policies appear to want to keep people out.

I firmly believe that travel is, and must remain, our world’s great educator and unifier – the unquestionable basis for greater understanding, respect and peace. It is the quintessential bridge that connects us all. We need to be building bridges in humanity, not walls. This truism is known by all of us in the travel industry.

Mark Twain captured this wholeheartedly: “Travel is fatal to prejudice, bigotry, and narrow-mindedness, and many of our people need it sorely on these accounts. Broad, wholesome, charitable views of men and things cannot be acquired by vegetating in one little corner of the earth all one’s lifetime.”

As an industry, and as consumers, we need to ensure that whilst fresh in all of our minds, we speak our minds. Regardless of our standing from CEO, or leaders of the free world, we must not allow this spirit of poor service, this overt segregation, to spread. There is no policy that can make the sentiment of ‘stay away’ acceptable. Never has it been more important to venture outside of our familiar surrounds, to go and discover the culturally rich and diverse wonders of the world we live in. And the people with whom we share it.

I have lived and loved the United States for many decades. Actions being taken, be they Executive Orders or inexplicable removal of airline passengers, are not what the land of the free has ever stood for and neither should it. It’s imperative that we realign ourselves with what made the United States and indeed our entire shared global community extraordinary.

It is the shared responsibility of each and every one of us to inspire, motivate and collaborate, and not separate and alienate.

Let’s return to a time when common sense created common bonds, a time when civilisation put civility front and centre.

For if there is one thing I am absolutely certain of, it is this: we are so much better than this.

AIRPORT CONNECTIONS – THE ACHES AND THE AWE

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The final countdown is on. It’s that time of year when most of the world begins to unwind from the year that was and concentrate on the holiday season. As I also get ready to sign off, I find myself thinking back to what I’ve learned, what I’m proud to have done, what I could have done differently.

I am privileged to live in one of the most picturesque cities in the world, Geneva Switzerland. There are few more extraordinary morning commutes than driving along Lake Geneva on a clear winter morning with the might of the Jet ’Eau in the foreground, and majestic Mont Blanc in the distance. To call this great global city ‘home’ is a gift which I am acutely aware.

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I am also fortunate in that my work takes me to numerous countries every year. Admittedly, sometimes it feels as though I spend half my life up at 35,000 feet, but travel feeds my soul – I love being able to venture out in new directions, knowing I am going to discover new places, people, cultures and perspectives. The opportunity to be a true citizen of the world is one of the greatest joys of my life.

For all its beauty though, living in Geneva has a downside when it com
es to setting out on life’s great adventures. As efficient as Geneva Airport (GVA) is, with an almost 80% on-time departure rate in 2015, its relatively small size often means my long-haul journeys of discovery invariably necessitate a connecting flight.

So, as I think back on 2016…the many miles I have covered, the people I’ve met, and the transit memories that linger (good and bad!), I thought today I’d share with you some of my personal favourite airports when it comes to layovers. I’ll also share my least favourites, too, so you know which ones to avoid.

Regardless of where in the world I am travelling, when it comes to airports, first and foremost for me is a singular word – convenience – defined by the relative ease of access and the range of services they provide.  In Europe, hands down – the best are Amsterdam (AMS) and Zurich (ZRH).  Small enough to navigate with ease, but with enough options on offer to keep you from getting bored when you have a few hours to kill.

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Not long ago London Heathrow’s (LHR) Terminal 5 (which was dedicated solely to BA) would have made my list of favourites. However, they’ve gone down a few notches since moving multiple flights back to Terminal 3; I think we can all agree that there is nothing worse than overloaded shuttle buses transferring an unbearable number of travelers caught up in early morning arrivals. Where do I consciously try to avoid for European transfers?  Little debate here: Paris (CDG) and Frankfurt (FRA).  These behemoths are painful to transit through in my experience; they are crowded, with long travel times between terminals and oftentimes confusing connection instructions.

When I travel to Asia, it is normally via the Middle East, either stopping in Dubai (DXB) or Abu Dhabi (AUH); these airports are like impressive cities to themselves, their immense sizes and diversity of offerings really something to behold.
Once construction is complete in these two hub airports, I believe they will be far ahead of all other global airports in holistic design. The only caveat is to make sure you have enough connection time. Both airports are immense and the scale does translate into lengthy terminal and gate distances. In the same spirit of airport experience excellence, the new Doha airport (DOH) is exceptional. Once in Asia, I always enjoy travelling through Singapore (SIN). It is still my favourite, though I miss the convenience of the old BA/Qantas codeshare days.

The best airports in the world stand to emphasise the wonder of travel that touches our lives each year. airport-384562However, as we all know, the curses are out there too. Those airports which simply add stress and frustration to the journey. So where does the award for the worst transfer in the world go? Sadly, it’s most of the USA airports that top my list. In my travel planning, every effort is made to avoid transferring in NYC (especially JFK), San Francisco (SFO) and Los Angeles (LAX). That said, if one does need to transfer in the USA, Denver (DEN) and Atlanta (ATL) are fine; though I must tell you their track record on losing my luggage is abysmal.

Now wherever your travels take you in 2017, may your journeys be safe and smooth, and give you all you seek. But before that, may your year-end holiday season find you surrounded by loved ones.

Wishing you a happy New Year full of fun-filled travel adventures, exploring and discovering our shared world!

PARIS ONE YEAR ON, AN UNWAVERING LOVE AFFAIR

As each year winds down, my wife, my in-laws and I have a tradition of spending a late November weekend in Paris. This ritual has become a much-loved calm within what is inevitably a frenetic last-quarter storm.

Last year, by coincidence, we were in Paris on Friday 13th November; the night that the lights of Paris dimmed as terror struck the heart of the city of love.

As shared in my blog post of the time, https://gavintollmanblog.com/2015/11/23/defining-moments  it was a time that touched us with such poignancy that it has essentially become a part of us all. Through the tragedy, unity emerged. “Je Suis Parisienne” were words uttered by all, across the city and across the world, as we came together to firmly and clearly express our unwillingness to be scared away.

Having shared in this impactful experience, it was more important than ever to return to the City of Light one year on. We went back this weekend not only to enjoy the beauty of the city, but to celebrate first-hand its revival.

It has been well documented that tourism to Paris, and to France as a whole, has taken a significant hit since the events. I have found this surprising; saddening, in fact.

During the past year, it never crossed my mind that I should not venture to France. In fact, I have very much been looking forward to returning to a city that I treasure. It has, and always will be, the world’s most romantic city. This past weekend has confirmed that my passion for Paris remains resolute.

As I looked out from my hotel room towards the Eiffel img_0161Tower, it glittered jewel-like in the stillness of the chill-filled evening, and once again I was struck by the city’s beauty. Every morning, ritualistically, I go out to a local café for a coffee, and then take a stroll along the Seine. The spectacular city provides the grandest running commentary: the bridges, the spires of Notre Dame, the twinkling holiday lights, the balcony baskets of flowers, the delicate window frames and doorways, the accents of passing Parisians. Paris is a genuine canvas on which the natural richness of culture, art and life are painted.

One of the reasons I have such great admiration for Paris is because of its strong respect for its history, both old and recent. It nurtures, cherishes, and open-handedly shares it. Wandering through the streets of Paris is a historical journey, comprising layers of detail. You can imagine the stories unfold as you amble along the elegant avenues.

This time, walking these streets of quiet, elegant, innate human artistry, immediately I felt that despite the tragedy, the city is definitely moving on. People are wandering the boulevards, gathering in bistros and getting on with life. This is their city and they will never allow its light to turn to darkness.

Justifiably, as we have seen throughout the world these days, security measures are evident. This is a new reality of life. But the mood in France is neither tense nor gloomy. Rather, it is, as with all matters Parisian, part of the city’s tapestry. Culturally, Paris remains the epicentre of the world. My trip to see the Picasso – Giacometti exhibition at the Musée Picasso was, in a word, awe-inspiring.

For me, food also equally defines Paris, from its boisterous brassieres to its crusty baguettes and flaky morning croissants. On this trip somehow, I felt like the food has never tasted so good. In a way, it was as though returning to the city of love that I so adore, my senses were so heightened that my appreciation of Paris was greater than ever before.

Yet, for all that I so appreciated during this trip, it was the people, the Parisians, that fuelled my love of the city the most.

For all these reasons, and countless more, I wholeheartedly feel that now is the time to return to Paris. I am glad to be able to convey to you that ‘la vie’ undoubtedly continues; the heart of Paris beats strong and proud. Paris has lost none of its lustre. It is as beautiful and resolute as it has always been. It remains the most absorbing metropolis on earth.

img_0191This truism was vividly, wisely, smile-provokingly brought to life for me when, during a walk, I stopped at the bronze sculpture of Charles de Gaulle, and the words of one of the inscriptions from the General’s war memoirs struck me for their timelessness (translated from French): ‘There is a time-honoured pact between the grandeur of France and the liberty of the world.

Now is the time to visit Paris. We must all play our part in rebuilding confidence in France as one of the world’s favourite destinations. I convey this not only with words, but with actions; for besides this trip, The Travel Corporation is proud to overtly show its faith in Paris by hosting two significant events in 2017 in the City of Light:

  • March 2017 – UNIWORLD Boutique River Cruise’s launch of its new supership, the SS Joie de Vivre (https://www.uniworld.com/en/ships/ss-joie-de-vivre/)
  • April 2017 – Our key executives from around the world will assemble in Paris for our annual Global Executive Strategy Retreat

I sincerely hope that you will join us in visiting and supporting this city of life, light, love and liberty. As Audrey Hepburn said in the film Sabrina: “Paris is for changing your outlook, for throwing open the windows and letting in la vie en rose”.

 

 

 

 

CELEBRATING GREAT VISIONARIES OF THE LAND

Today is the 4th of July – the day that the United States celebrates its independence. I lived in New York for over 20 years, and I always admired this day, as annually the entire American national stands united and proud as it looks to back on its history. Few people celebrate their love of country like the Americans. Red, white and blue is not just a national colour code, it is a national mindset.

Whenever I look back at history, I try and place myself into the time of those who shaped the world in which we live, and imagine what it must have been like to have had the courage, and vision, to make an impact for generations to come.

In my travels, it is the genius of architects in particular that often fascinates me; their ability to visualize the possibility of the transformation of space and time through design. This is an extraordinary gift.

However, the creation for lifelong inspiration is one thing. To have the foresight to preserve, the discipline to leave things untouched for future generations, is quite another.

A few weeks ago, I had the opportunity to spend four days with a group of Trafalgar guests travelling through Yellowstone National Park.IMG_1500A I did this to not only because I love meeting Trafalgar guests, but also as it provided the opportunity to honour the 100 year anniversary of the creation of The National Park Service – the nation’s guardians of Mother Nature’s great gifts.

As I stood looking out over the Lower Falls and Grand Canyon of Yellowstone National Park, IMG_0263the only words that came to my mind taking in this moment, one of such immense remarkable beauty, was ‘Thank you’.

That thanks goes to a few of the forefathers of America: Presidents Lincoln, Grant and Roosevelt, who somehow already recognised that our world would organically advance in ways that would see industrialisation and development creep into all corners of the globe, and that to enable man to maintain a connection to nature itself required a strategy that, 100 years ago, must have seemed both unnecessary and a fantasy.

So it was together with great personalities like Don and Nancy from Philadelphia, twin sisters Ashly and Kristen from Nevada, as well Flynn & Fran from as far as Sydney Australia,IMG_1480 that we were able in a matter of a few day to wander through untouched hot springs, see bison ambling through the grasslands, witness mother and baby black bears jesting in front of our hotel, and hear stories of the success of the wolves’ reintroduction into the wild.

IMG_0243Each one a consequence of the decision taken 100 years ago, to protect the majestic natural environments through the creation of the official caretakers of America’s finest natural assets, is credited to the National Park Service.

As I took in my time in this iconic national landscape, this brought to mind: “What if they had not had the vision? What would the landscape look like today? And how would it be shared tomorrow?”

It is moments like these that fill me with a need to look forward, and ensure we are asking the same question as to what will the world look like in 100 years’ time. What more can we do to ensure that we too are being adequately forward thinking in our own actions to preserve and protect the important resources so that future generations will be able to connect to a more meaningful world?

Today, it is far easier for everyone to make a difference. All it requires is individual action. I am therefore inspired by the current vision and care of Brett, The Travel Corporation’s CEO, who had the vision to create the TreadRight Foundation – TTC’s not-for-profit organisation which is working to ensure the sustainability of the environments and communities across the globe. To date, TreadRight has helped to support almost 40 projects. With their guidance, each of TTC’s 20 plus travel brands are able refocus their commitments. Together, they join forces to make a difference to the word we visit today and in the future.

Ultimately, it’s all about the role we each play in fostering truly meaningful, sustainable growth, working and building on the visions of great leaders, for a world and time beyond ourselves.

This is the power of one. One by one by one, for one generation to the next.

*With thanks to Flynn & Fran Henry for the pictures*

GLOBAL CARING THROUGH TRAVEL

One of the reasons I’m proud to be part of the Travel and Tourism industry is the role we play in connecting people, as one global community. Our industry builds interest, curiosity, understanding, appreciation and affection among diverse cultures, people and places worldwide. Through travel, we learn about others – how they live and dream – and we discover similarities and new qualities in diversity.

In 2015, more than 1.18 billion people crossed an international border. Each person ventured out to find new places and possibilities and hopefully returned home enriched by the experience.

Travel and Tourism has long operated as an industry that takes care of all, to create a better world. Yet, at this time, our world is facing a severe crisis of humanity, a crisis brought to the fore as a result of the influx of refugees fleeing conflict in the Middle East to seek shelter in Europe. In excess of one million refugees crossed the Mediterranean Sea in 2015 each and every day, men, women, children and the elderly risk their lives. They travel literally thousands of kilometres on foot, by bus, train and raft, by any means available, to reach a place that is safe and offers hope for tomorrow.

A proportion of these refugees, being educated, skilled or employed, were nonetheless forced to flee their countries of origin. This perilous journey has claimed the lives of at least 5,000 people and a significant number of them have been children.

What concerns me most, over and above the numbers entering Europe, is that certain countries are shutting their doors. The Schengen zone, one of the world’s great success stories, is being severely tested. Borders are being closed and checkpoints set up. Trust in neighbours is waning.

What does this have to do with tourism? Everything. Sadly, in some nations that are anxious about how migrants or refugees may affect their society and its tourism, prejudices and paranoia are bubbling to the surface. This climate of fear suspicion challenges the core value of tourism: our global community.

Addressing the media at the opening of the tourism trade fair, ITB Berlin, Secretary-General of the UNWTO Taleb Rifai stated:

The challenge of refugees is a human obligation, with an implicit urgency and priority needed in global response. This is beyond tourism. Facing up to our human obligation is far more important than protecting our business.

He is unquestionably right. Our priorities should not be limited to business.

The refugee crisis does not bear on tourist destinations. The sites and routes of our itineraries remain as they were: iconic, quintessential and unforgettable.  What the media broadcasts internationally is, to a large extent, a selective and sensationalised representation, reflecting the inept management of the situation by local governments.  There is no reason to hold back from future travel or to make particular changes to travel already underway. There is more than enough room in our countries, and our hearts, for us all to move forwards. Our journeys must continue. The crisis is no reason to stay home.

What we mustn’t forget is that our industry is about caring for others, especially because of our differences, and working to make a positive impact on their lives. In the bigger picture, the influence refugees in Europe will bear on tourism is in one way only – constructively. These are people taking vast risks in search of a better life. Many are multilingual, highly skilled and ambitious, and in due course they too can play a role in the tourism industry in their newly found homes.

To travellers, Europe is open. Show your support and commitment by continuing to travel. Now more than ever is the time to live the spirit of tourism, by welcoming these most courageous of travellers as we celebrate the planet we share.

EMBRACING THE POWER OF OPINION

When, where, why and how we make our purchase decisions is transforming dramatically, rapidly and permanently. At the heart of this change is again the digital revolution.

Online reviews are now the very center and source of information and inspiration that is driving consumer behaviour, consumer loyalty, and the entire purchasing process. I recently read that an estimated 90% of travellers seek reviews to check out a product or a business, and 89% say reviews directly influence their decision. I therefore wonder what is going on with the other 10%?

What I find of greatest value, and quite honestly has fascinated me, is that consumers now have power regarding not only what they buy, but also what others buy. Empowered by social networks and digital devices, consumers are increasingly dictating when, where and how they engage with brands. They have become both critics and creators, demanding a more personalised service and expecting to be given the opportunity to shape the products and services they consume.

The message is clear: Consumers today have been given a louder voice, and they expect it to be heard and listened to. They are increasingly willing to share their opinions and experiences with complete strangers. As a result, a new community of trust has evolved from this. In certain categories (restaurant or hotels for example) consumers are reluctant to buy without independent recommendations. This change is disrupting the traditional path to purchase.

This is why just over a year ago Trafalgar commissioned an independent online review company to source reviews from our guests about their experiences with Trafalgar. To ensure accuracy, only our past guests could write reviews. These are all published, unedited and un-curated and online for every trip we offer. Always, 100% real and transparent.

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Today, with thousands of reviews collected, Trafalgar’s trips rate at a remarkable 97% guest satisfaction. In fact, the service we use, Feefo awarded us their Gold Medal for excellence. Our guests are enjoying having the opportunity to share their stories in an open format. It also ensures that as a brand we are able to amend opportunities in real-time and ensuring things are changed immediately when we do get it wrong. It is powerful, and it works.

Trafalgar has evolved our trips to take our guests deeper into a destination giving them richer experiences, bringing the gold threads of a destination alive. In being the tour industry disruptor, and having complete confidence in the experiences we give our guests, we have seen the opportunity of transparency and actively embrace online reviews.

We see and hear the voices of our guests as an opportunity to accelerate communicating this transformation, as these independent reviews are clearly bridging the gap between simple word-of-mouth to a viral form of feedback that can move virtual mountains for a business.

The importance of online reviews for businesses is truly mind-boggling; from increase of brand awareness to an overall increase of profit in the long run. Welcome to global travel’s brave new digital world. Trafalgar is, as always, excited to be guiding others, as we are directed by our guests.

DEFINING MOMENTS

The world unites in support for France

They happen when we least expect them – moments in our life that immediately, dramatically, profoundly and irreversibly shift our view of the world, and sometimes even our place in the world. I’ve experienced a few, and every time by their very nature, they catch us off guard, causing our true selves to be exposed: how we think, how we feel, how we immediately respond and of course, how we then move on.

Personally, one of those times was just over a week ago. Paris. It was a night I wont forget. By happenstance I was there with many members of my family. So were a number of our Trafalgar guests from across the globe – some readying to leave that weekend, while others elsewhere were excitedly looking forward to arriving into the city of lights. None of us had any idea that the lights were about to go out, plunging the city into darkness.

As the people of Paris and France stood teary-eyed facing down in shock, as the loss of life climbed to 129, the world stood together with the people of Paris, as one. And along with the people of Lebanon, 43 souls taken in an attack on their own streets, and the people of Russia who lost 224 souls in the skies over the Sinai.

I was one of those people, walking the streets of Paris early the next morning, trying to find some sense of calm, quiet, trustworthy footing after the ground had been shaken underneath us. Every one of my senses was heightened – the sounds, the smells and the movements around me. And, completely to my surprise, the cautious smiles of complete strangers who, for the first time I have ever found, engaged eye contact. A garbage collector, a retiree, a shop owner looking to open, a child. That morning they were eyes still tender from tears, yet willing to look at passers by, to really see them, as if to say “Nous sommes tous Parisiennes.” Whether local or tourist, male or female, whatever class, colour, creed, country, “Nous sommes tous Parisiennes.” An inner strength and solidarity united us together.

Why was this such a defining moment for me? The tragedy of the night before? There is no question about it – the terror hits you at a cellular level. But it did not stop there. My spirit experienced truly defining moments in observing, raw and unedited, what the word ‘resilience’ meant. It was a time that felt, and still feels, like the people of Paris are tightly, carefully held together by a giant Band-Aid. And they, with the help of the world, will heal.

What was also absolutely clear to me was the following. This wave of terror is trying desperately and deviously to wash over the world.

It is random.

It is heartless.

It is a few trying to exploit the masses.

It is trying to break people, communities, and religions apart.

And yet, through its unthinkable actions, it is unifying.

The weekend of the tragedy, as mentioned earlier, a number of our Trafalgar guests were scheduled to move on. And they did as per their itineraries, but with no sense of escape. Those who had the option of a few days extra in Paris chose to stay on. Our guests scheduled to arrive in Paris from Lucerne four days later? Each and every one arrived, and entered into this beautiful city with a determined spirit of “Nous sommes tous Parisiennes.” The solidarity and resilience of the Trafalgar guests, of all people, shone through.

This, dear friends, is why we travel.

This is what it means to be an ‘insider’ – living and feeling the real places, moments, milestones, memories, of the lives of people around the world with whom we will forever be bonded through a love of one shared hope – a peaceful, shared, compassionate and ever-curious world.

TRAVEL TOP 10 LIST – KEEPING THE PERSONAL DREAM ALIVE

Blog image for April

The Travel Corporation recently released its Top 10 “Bucket List Trips” https://thetravelcorporation.com/topten/  A definite ‘must read’.

While reviewing I realized it’s already April, and 2015 is moving on at an accelerating pace, and it is high time I asked myself ‘where to next’?

I travel extensively mostly for work reasons, but there are still numerous places that I hold as dream destinations. Posing the ‘Top 10’ question was a wonderful exercise, and a superb opportunity to explore what would fulfil my curiosities.

Immediately some ‘must see’ places! They are not necessarily in order of wish fulfilment. So here is my list:

  • Alaska’s Mt McKinley in the winter months, absorbing its overwhelming majesty
  • Discovering Myanmar, a country deeply rooted in Buddhist culture now opening up to the world
  • Surfing the waves in Costa Rica, seeing this green paradise from the vantage point of its waters
  • Breathing in the crisp air and taking in the incredible, wide open, white views while snowboarding on Japan’s north island of Hokkaido
  • Becoming fully absorbed in the 360 degree, open road views of Americana all around me while cruising Route 66 on a Harley Davidson

And the places I want to visit that our Trafalgar guests can see annually, but that I haven’t yet experienced first-hand are:

  • Vietnam, a place that causes my imagination to overflow with all of its incredible history and cultural richness, not to mention great cuisine
  • Czech Republic, I recently visited Prague for the first time, but just for 48 hours. Having seen it briefly, the thought of being surrounded by such breathtakingly ornate architecture makes this a definite list entry
  • Norway’s fjords, which must be simply, utterly awe inspiring

Still, for all of the energy and excitement created by my personal travel wish list, what struck me most was what naturally evolved through my thought processes. At its core: it’s not really about the travel – I need to feel at my most fully alive.

The result was adding the following onto my wish list:

  • A true ‘going out there and giving back’ trip: building homes or schools in areas hit by natural disaster such as Haiti, or Tacloban in the Philippines
  • A yoga retreat in an ashram in southern India

So not 10, but rather, a lucky 12 places, all varied experiences. Each has its own offering, and own reason of why they matter to me.

I am intrigued by their diversity. Some will create happiness because they are personal dreams. Some will make me value the trip because it will be about the wellbeing of someone else. After all that is what travel is all about: sharing.

I find myself reenergised about my desire to travel. I hope you too take the time to ask  ‘where in the world do I one day dream of seeing, of knowing, and of being?’

Whatever the reason for your choices, however the list is shaped, make it your list.

Be curious, be open and allow yourself to live the dream and immerse in the ‘here and now’.

Enjoy the beauty of discovery that is only found through the power of travel.

TRAVEL TECH: THE GO-TOs WHEN ON THE GO

Many of you have been asking for more of my secrets to successful travel tips since my Blog in late 2014 on the art of evading jetlag (https://gavintollmanblog.com/2014/10/27/122/).

The sharing of road warrior tales and tips is a genuine sharing of ideas and insights around how to make travel easier, more enjoyable, more productive, and more restful, all at the same time.

This has inspired me to share, over the next few months some of my personal preferences and practices – the things that make travel more of a joy.

This month, it’s all about Tech for Travellers.

I must admit that this subject makes me smile. It really is one of the only times that fellow business travellers, even as strangers, compare their stuff. Like children on a playground stealthily checking out each other’s toys, fellow passengers can be seen catching a quick glance to see what gadgets the person next them is using.

The investigation does not stop at the brand of the mobile device, tablet, laptop, or headphones but the comparison goes down to model level. Respectful curiosity and subtle competitiveness.

So, my TOP pieces of technology when travelling, firstly less is more, when needing to manage all of the cords, chargers, and of course, security screening areas.

These are my ‘musts’, a shortlist of seven:

Number 1: My iPad

For me, the iPad is the single most important travel tool to change the travelling world. It was a game changer. Honouring the need for light,  compact, easily accessible, very easy to use essential reading (newspapers, books and magazines), and of course movie and TV show watching, it also acts as a back-up office for emails and schedule management. My iPad is my must-take, every time, and every trip.

Gavin on ipadNumber 2: iPhone 6

The sexy sibling to my iPad, my iPhone 6 is another critical must-take. But it’s not just about its phone functionality. I rely on it as my navigator, my alarm clock, my currency convertor, and even my translator, as well as my evening flashlight, and of course my on the plane built-in iPod, whilst only in flight mode.

Number 3: Go Pro Hero 4 Camera

Another game-changer, this brilliant little device made cameras relevant again. It’s small, extremely tough, waterproof with the correct case, yet can achieve huge feats, shooting fun, favourite memories in a way that is remarkably easy to use, even if the subject matter and method of capture is completely crazy!

Number 4: Bose Noise Cancelling Headphones

One of my favourite aspects of travel is the ability to zone out, getting lost in my favourite music. These headphones are best in class when it comes to sound quality, compactness and separation from other airline noises, be they aircraft of passenger. The rest of the world simply fades away.

Number 5: Logitech Boom Portable Bluetooth Speaker

On the flipside, when I want my love of music and good sound to be heard outside of headphones, these are the perfect balance between small size and big, exceptional sound.

Number 6: Tumi Universal Power Adaptor Kit

Never ever get caught unable to connect. I know this adaptor kit has everything I need to keep charged everywhere I go. If it’s not in the kit, it simply doesn’t exist.

And Lastly, Number 7: Portable USB Battery Charger

No explanation needed! An absolute necessity for me with all the electronic items I carry. One of the best things about it? I can charge more than one device because of its multiple connection points. Truth be told, I always have a couple of chargers with me…just in case, and so I can lend a hand to anyone in need.

Small, smart, simple to transport, all of the above essential tech travel companions for me. There are many others gadgets that I have used over the years, but in the end, what wins for me is what makes sense for my travel lifestyle. No fuss, no fidgeting, no risk of finding myself out of power or out of contact.

What keeps you calm, connected and moving forward? I’d love to hear what devices make it into your carry-on.

Wishing you safe, smooth and stylish travels.

THE POWER OF ONE

With the start of every New Year, marks the arrival of the latest numbers, statistics and insights. Some of these are reflections of the past year: international travellers (1.138 billion), growth of the tourism industry (5%). Some are forward facing and personal: company targets, brand ranking, repeat guests etc. it is easy to get caught up in the numbers, focusing on the analysis, the reporting and the record-setting. Yes, the figures do matter. But this is not what drives Trafalgar, and this is most certainly not why we are #1.

Our simple focus is the power of one. Our singular motivation: our guest. Whatever we are doing, wherever we go, however we innovate, wherever we invest, it is always focused on just one measure – one guest. Because that is who matters.

For Trafalgar, a company that has proudly showcased for millions of our guests numerous destinations around the world, why do we take this non-mass approach? Because we understand that it is the personal wishes of each and every guest, that makes our business a success, or not.

Libero - Our Local Specialist in ItalyIn the world of travel trends we speak about ‘transformation of the industry’, and we try to determine the next ‘big idea’ that will give us the competitive edge. In theory it makes sense, keeping an eye on the stats and trends will give the industry the ‘need to know’. But at Trafalgar, we take a very different approach. We go back to the one – one guest. And we work to get to grips with what our guests want, as well as to understand ‘why’. What motivates he or she when it comes to travel? What turns a traveller in the direction of one destination versus another? What steers their decision-making? What creates their most precious memories? What is considered time well spent? And time wasted? What makes a moment fulfilling? What makes an experience meaningful? And what will bring them back?

This is the driving force behind our innovation, and the foundation of our commitment to our guests. Our invitation to travellers to “See the world from the inside”, and our investment in the creation of itineraries that turn travel schedules into personal wish lists, is not the result of spending our time mining through a multitude of data about what is happening in global tourism, and where the numbers are going. Yes, we all keep this as a source of intelligence, but the real insight comes from what is inside the hearts and mind of travellers – why they really want to travel.

Taking the time to really understand the stimulus of our guests is what has earned Trafalgar the respect of the industry, the loyalty of our travellers, and the envy of our competitors. Is it about a guest’s wish to see Italy? Yes, partly, but it is also about creating memories together as a family while in Italy. Is it about seeing the great icons of America? Yes, but it is also about feeling, and truly experiencing that you are in the presence of history.

Trafalgar Be My Guest in BrugesFrom this understanding, and respect for the individual, we have created award-winning offerings in Trafalgar such as our exclusive “Be My Guest”, and we continue to promise to all of our Trafalgar travellers the discovery of hidden treasures, that only our expert Travel Directors can share.

Behind my great confidence in 2015 is that fact that everyone behind Brand Trafalgar is a firm believer that an itinerary is not a route with a price, but a series of magical memories one guest at a time.